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        更新時間:2019-02-10 17:57點擊:



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        1 建立業務關系 Establishing Business Relationship
        建立業務關系 Establishing Business Relationship
        實地拜訪參觀 Visiting the Company in Person
        觀看貨樣展品 Viewing Samples and Exhibited Products
        2 價格與付款 Price and Payment
        詢價 Making an Inquiry
        報價 Making an Offer
        商議價格 Bargaining
        折扣 Discount
        傭金 Commission
        下定單 Placing an Order
        付款方式 Terms of Payment
        3 包裝與運輸 Packing and Shipping
        包裝 Packing
        運輸 Shipping
        4 保險、索賠與糾紛 Insurance, Compensation and Dispute
        保險 Insurance
        投訴與索賠 Making a Complaint and Claiming a Loss
        拒絕賠償 Refusing to Accept the Claim
        同意賠償 Accepting the Claim
        1 接待來客 Receiving Clients
        機場迎接客人 Meeting a Guest at the Airport
        接待來客 Receiving a Client
        送別來客 Seeing off a Client
        2 日程安排 Schedule
        安排老板日程 Making Schedule for the Boss
        安排會議 Arranging a Meeting
        安排預約 Making an Appointment
        1 銀行職員一般業務 General Services
        業務咨詢 Offering Inquiry Service
        開戶業務 Helping Open an Account
        存取款業務 Helping Deposit and Withdraw Money
        匯款業務 Helping Send Money
        掛失與銷戶業務 Helping Report a Loss and Close an Account
        銀行卡業務 Offering Bank Card Service
        2 銀行職員其他業務 Other Services
        外匯兌換業務 Offering Money Exchange Service
        支票業務 Offering Cheque Service
        零錢兌換業務 Offering Money Changing Service
        1 郵局職員一般業務 General Services
        郵局業務咨詢 Offering Inquiry Service
        信件業務  Letter Service
        包裹業務 Parcel Service
        2 郵局職員其他業務 Other Services
        信封郵票銷售 Selling Envelopes and Stamps
        報刊雜志業務 Newspaper and Magazine Subscription Service
        1 賓館前臺服務Reception
        客房預訂 Taking Room Reservation
        接待登記 Receiving Guest and Helping Check In
        投訴處理 Handling Complaint
        為顧客結賬退房 Helping Check Out
        2 賓館客房服務 Room Services
        引領客房 Showing Guest the Room
        整理客房 Making up the Room
        洗衣服務 Laundry Service
        送餐服務 Room Service
        叫醒服務 Wake-up Service
        設施維修服務 Facility Repair Service
        3 賓館商場部服務 Services at the Shop
        在珠寶工藝品店 At the Jewelry and Crafts Shop
        在絲綢店 At the Silk Shop
        1 餐廳接待服務 Receiving Guests
        接聽訂餐電話 Taking Reservation over the Telephone
        領座 Seating a Guest
        請客人點餐 Asking a Guest to Order
        菜肴介紹 Introducing Dishes
        2 餐廳其他服務 Other Services
        上菜 Serving Dishes
        處理顧客抱怨 Dealing with Complaints
        隨桌服務 Waiting on the Table
        結賬送客 Settling Bill and Sending off Guests
        1 售貨員接待顧客服務 Serving Customers
        招呼顧客 Receiving Customers
        產品介紹 Introducing Products
        產品價格 Products’ Price
        售后服務 After-sales Service
        送別顧客 Saying Good-bye to a Customer
        2 售貨員銷售商品服務 Selling Products
        服裝銷售 Selling Clothes
        鞋帽銷售 Selling Hats and Shoes
        食品銷售 Selling Food
        電器銷售 Selling Household Appliances
        化妝品銷售 Selling Cosmetics
        紀念品銷售 Selling Souvenirs
        1 出租車司機接待乘客 Receiving Passengers
        招呼乘客 Greeting a Passenger
        途中詢問 Questions on the Route
        向乘客收費 Collecting the Fare from a Passenger
        2 解釋交通道路狀況 Explaining Traffic Conditions
        解釋路面狀況 Explaining Road Conditions
        解釋行駛故障 Explaining Troubles on the Road




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